Department of Management

Permanent URI for this collection

https://escholar.umt.edu.pk/handle/123456789/136

It is collection of management

Browse

Now showing 1 - 20 of 68

Challenges for inquiry and knowledge in social construction of reality
(Journal of Social Research & Policy., 2015) Naveda Kitchlew; Khuram Shehzad; Samiullah Bajwa
As ‘social construction’ philosophy has found footings in contemporary field of knowledge and inquiry, scientists interested in exploring social phenomenon tend to develop relevant methods. However, there exists a philosophical critique on the efficacy of inquirers to accurately explore socially constructed realities and consequent creation of knowledge to be attributed as a real scientific knowledge. This paper aims to argue and expound how the philosophical assumptions behind the conception of socially constructed nature of reality are informed by the principles of scientific inquiry and creation of knowledge.
Hr professionals effectiveness and competencies: a perceptual study in the banking sector of Pakistan.
(International Journal of Business and Society., 2015) Abdul Rashid Kausar; Sarwar M. Azhar
This study examines the human resource (HR) Professionals’ Effectiveness through the lens of HR Professionals’ Competencies and HR Professionals’ Willingness. The Human Resource Competency Study model is used in this research, which is modified to include ‘Willingness’ as an important competency. Impact of HR Professionals’ Social (HRSC), HR Professionals’ Technical Competencies (HRTC) and HR Professionals’ Willingness (HRPW) on HR Professionals’ Effectiveness is measured. The study is undertaken using data drawn from the line managers of the largest bank among the privatized banks of Pakistan. It is hypothesized that all HR Professionals’ Competencies are equally and strongly related to HR Professionals’ Effectiveness which is theoretically associated with organizational performance. The analysis reveals that the HR Professionals’ Competencies have a significant high correlation with HR Professionals’ Effectiveness. However, this relationship is stronger for HRSC than HRTC or HRPW and within the sub constructs ‘Credible Activist’ has the stronger relationship contrary to our expectations. It is also concluded that the HR professionals’ of the bank are lacking the competencies and hence have a negative impact on their effectiveness in the banking sector of Pakistan. Keeping in mind the relationship between HR Professionals’ Effectiveness and organizational performance, the need to enhance HR Professionals’ Competencies is highlighted.
Can HRM affirmed as a system? Applying general systems theory (GST) on human resource management.
(Journal of Management and Research., 2015) Aamir Abbas Chaudhry; Khadijah Saeed Khan; Atif Hassan
General System Theory (GST) has presented some key concepts that Strategic HRM researchers use to link different HR Systems with organizational strategic goals and performance. In order to apply General System Theory’s underpinnings in Strategic HR literature and to establish the point that GST’s key concepts can be used to explore HR systems, it is necessary to first prove that HR as a distinct function of any organization and can be declared as a system. It is possible, if researchers can prove that all or most of the key concepts presented by GST are present in organization’s HR function and thus Systems Theory/Thinking principles can be applied to design and manage HR function. This conceptual paper takes a look at literature and analyzes all related assumptions of general systems theory in the context of HRM and concluded that HRM can be declared as a system.
Spiritual leadership impact on corporate social responsibility mediating by spiritual wellbeing
(University of Management and Technology, 2017) Muhammad Usman Siddiqui
This thesis main object is to increase the generalizability of spiritual leadership theory as Fry explain many outcomes of spiritual leadership and one of the outcome he predicted is CSR using this theoretical gap we conducted empirical research.In this study we use quantitative methods in which cross sectional study was done and data was collecting through questionnaire. The place of the study is Lahore Pakistan and evidence is taken from the hospitality industry working in Lahore Pakistan. Questionnaire were filled by the employees working in the hospitality industry and our sample size is 226.Seven hypothesis were proposed and all the hypothesis were accepted in this study. The result expand the spiritual leadership generalizability in term of CSR because this gap is not tested yet by the researcher and out study contributes in the body of knowledge while filling this gap. For future researcher and academicians this research will also help them to understand the spiritual leadership theory and its outcomes and its generalizability.
Customer satisfaction analysis of metro bus service
(2017-04-05) Irfan Rashid, Farooqui
Metro Bus System (MBS) is operative in Lahore, Pakistan for last few months; it is a project that has a heavy financial liability on a developing nation while its justification is based on its claim of meeting the customers’ (passengers) requirement. This thesis aimed to find if MBS meets customer expectations and deliver them satisfaction especially in contrast with the other Public Bus Service (PBS) operating in the city. SERVQUAL was used through survey technique by means of its 22 variables and five constructs to find customers’ expectations about a good bus service and their perception about the actual level of service delivered by both types of bus services. With the help of descriptive statistics and t test, it was found that customers are satisfied with MBS and their level of satisfaction is also higher than PBS since results showed that customers are not satisfied with PBS. The mean value of satisfaction from MBS is 0.44 and for PBS is - 0.16 (dissatisfaction as indicated by negative number), hence an overall advantage of MBS is 0.60; all the differences are statistically significant. The main satisfying factor for MBS are safety, promptness and in time service, while the dissatisfaction was for convenient operating hours and personalized attention. The major contributors of customer dissatisfaction in PBS were delays and lack of promptness. MBS as per survey results is delivering satisfaction to customers and meeting their expectations but it has to maintain the current practices in long run and may focus on increasing its operating hours to further increase the satisfaction. PBS would require improving on delays and promptness of their service if they intend to increase the satisfaction.
Which positioning strategy outperforms?
(Science International Journal, 2014) Shrafat Ali Sair; Nazia Rafiq; Ali Asghar; Saima Ulfat; Muhammad Ahsan Jamil; Ali Abbas
The effectiveness estimation of positioning strategies perceived by consumers is a challenge for marketers and confusion is still there in their minds, at the same time in the mind of strategy makers that which strategy is more successful. Successful positioning and its well established perception on consumer side are the symptoms of company’s long run progress and product’s success. Empirical, the relative effectiveness of taken positioning strategies is measured. A multidimensional scale is used to measure the effectiveness. The scale is constituted by the four dimensions including dissimilarity, uniqueness, favorability and credibility. Each dimension is assessed by the associated elements that are seventeen in total. Practically, three print advertisements from cellular industry are selected with the experts ‘opinion. Each advertisement represents the given positioning strategy. Quantitative data were gathered by showing these advertisements to the 100 consumers that are selected via purposive sampling technique. The statistical technique, ANCOVA is applied herein the study. The results showed both benefit positioning strategy and surrogate strategy received the much higher and significant score against the three dimensions of positioning effectiveness (i.e., favorability, dissimilarity and uniqueness) whereas results are not significant for credibility dimension.
Learning new management viewpoints: re-contextualizing strategic leadership in global and regional context
(Business Review, 2014) Ahmad Raza; Hasan Sohaib Murad
This paper makes a theoretical critique of the current paradigm on strategic leadership and proposes an epistemology of managerial practice as unfolded in the business contexts. It is argued that there exist diachotomic views of managerial practice based on profit-logic versus responsibility- logic throughout the corporate world. The strategic leaders, instead of practicing one of these logics, should try to synthesize best of the both at the cognitive level and then apply them into the bus iness and management environment. The rapid technological changes coupled with the profound cultural heterogeneity at the workplace have also created the determinants of humanly responsive and socially aware strategic leadership, which must respond sensibly to the hyper-transformative forces both at the regional as well as global level. Therefore, this paper suggest that strategic leaders in business, society and industry must cultivate a culture of courage, vision and will to transcend the established strategic straitjackets and usher into the new brave world of strategic opportunities and alliances.
Integrating principles of care, compassion and justice in organizations: exploring dynamic nature of organizational justice
(Journal of Human Values, 2014) Khuram Shahzad; Hasan Sohaib Murad; Naveda Kitchlew; Shahid A. Zia
This article aims to respond to the long-lived perceived incompatibility between care and compassion and justice in organizational literature. It is argued that principles of care and compassion and principles of justice are compatible with each other and can be integrated in organizations in such a way that both will supplement each other. Previous researches tend to view concepts of care and compassion and justice either as competing or inheriting some fundamental trade-offs. This article argues that the highlighted incompatibility between care and compassion and justice is mainly due to the limited understanding about the nature of organizational justice. Care and compassion carry elements of subjectivity and are dynamic in nature, whereas literature on organizational justice has described justice as an objective, static and linear construct due to which an incompatibility between these two very important phenomena is prevailing. This incompatibility can be removed by changing the way of looking at organizational justice and by exploring its dynamic nature.
Organizational determinants as a barrier of balanced scorecard adoption for performance measurement in Pakistan
(European Journal of Business and Management, 2013) Mubshar Majeed Qadri; Tashfeen Mahmood Azhar; Awais Imam
The prime objective of this study was to identify the status of Balanced Scorecard (BSC) adoption in Pakistan and to what extent different organizational factors serve as barrier in the strategic adoption of BSC as administrative tool to measure performance of organizations. Different organizational theories, strategic adoption, innovation diffusion theory and general system theory were reviewed and to develop theoretical framework these theories were considered as starting point. The literature related to these theories aided in the development of four hypotheses. All organizations of Pakistan irrespective of type, nature and location were selected to test the hypotheses. These organizations were selected by systematic random sampling and a sample of 287 was calculated from a sampling frame taken from Karachi Stock Exchange. After pretesting the adapted instrument was furthermore validated through Cronbach alpha and factor analysis. The impact of different factors as barrier was tested through correlation and regression analysis. It was found through analysis that all four organizational factors were very strong barriers in the adoption of BSC. The salient nature of organizational factors supporting the resource based view in organization for strategic decision for adoption.
Designing MS supply chain management program using quality function deployment
(Management and Human Behaviour, 2013) Kamran Rashid; M.M. Haris Aslam
Course design is an important component in the success of academic programs. The design and execution of the academic programs according to the demand of the industry leads to the success of its graduates in their careers. Current study narrates the process through which academic program for Master of Science in Supply Chain Management (MS-SCM) has been designed by a university in a developing country based on customer demands considering prospective employers as customers. In order to convert customer requirements into the program courses “quality function deployment” (QFD) has been used. The “house of quality” is the tool of QFD that has been used to translate requirements of the prospective employers into the courses to be offered in the program. In order to learn about the voice of customer a small scale survey of the managers from a variety of organizations has been conducted who play a role in the recruitment of new candidates in their respective departments. Based on the demands of the managers, courses with suitable content have been identified that can meet the requirements of the potential employers. This study shows how by using QFD, educational policy makers can customize the academic programs to the requirements of the employers.
Personality and gender as predictors of academic choices: a comparative study of business and non-business students
(International Journal of Management & Organizational Studies, 2013) Khuram Shahzad; Farhan Ahmed; Abdul Ghaffar
The impact of personal factors on academic and professional preferences has been the topic of a number of researches. But there is a dearth of studies on comparative analysis of such traits with reference to academic choices of business and non-business students. This study aims to identify if gender and personality explain difference in business and non-business students’ academic programs choices. 254 undergraduate students from schools of business and economics (business) and schools of engineering and technology (non-business) responded to this survey. Results revealed the significant impact of big five personality traits on students’ selection of business or non-business degree programs. Students from business major scored high for extroversion and emotional stability, but they scored low on agreeableness, conscientiousness, and openness. The difference in business and non-business academic preferences in terms of gender was also found significant
A hidden threat: work stress among business managers in Pakistan
(Journal of Economics and Management, 2013) Khuram Shahzad; Sarwar Azhar; Farhan Ahmed
This paper aimed to identify the significant sources and level of work stress experienced by the frontline, middle, and senior level business managers in Pakistan. Six factors namely role ambiguity, role conflict, quantitative role overload, qualitative role overload, career development, and responsibility for others were used as major antecedents of work stress in this study. Study used quantitative strategy and cross-sectional survey method for data collection from 456 respondents belonging to front line, middle, and senior managerial positions from 30 randomly selected organizations operating in private sector of Pakistan. Results revealed that 81% of the respondents have been exposed to moderate level of work stress. Responsibility for others and concern for career development were viewed as factors causing relatively greater amount of stress at workplace. Role ambiguity and role conflict were viewed as factor causing relatively least amount of work stress among respondents. Significant differences between different demographic groups for most of the stressors were also found. Since no study identifying sources and level of work stress in Pakistan has been conducted so far, importance of this study lies in highlighting the exact antecedents of work stress and amount of stress caused by them in Pakistan.
Creating multiple fits between business strategy, knowledge strategy and knowledge transfer activities.
(3rd International Conference on Business Management (ICoBM), UMT, Lahore, Pakistan, 2013) Aly. R Syed; A. Rashid Kausar
Syed, A. R. and A. R. Kausar (2013). "CREATING MULTIPLE FITS BETWEEN BUSINESS STRATEGY, KNOWLEDGE STRATEGY AND KNOWLEDGE TRANSFER ACTIVITIES." Paper presented at 3rd International Conference on Business Management (ICoBM), UMT, Lahore, Pakistan.
New frameworks for cluster development
(Small and Medium Enterprises Development Authority(SMEDA), 2012) Nadia Jahangir Seth; Sami Ullah Bajwa; Muhammad Asif; Shahzad Khuram
Common Facility Center (CFC) is a broadly used term in economic development agencies, to describe infrastructure based projects for development of clusters and small and medium enterprises, but does not have a precise definition in literature. CFC term is sometimes used as an alternative to infrastructure projects – which in both economic and business literature is different than the concept of common facility center – cluster initiatives, hard interventions and physical projects etc. Because of this fuzzy use of the term, no evaluation framework could have been developed so far which has made it rather difficult for policy makers to evaluate effectiveness of CFCs for economic development. To address this issue, this article undergoes the archives of SME development approaches and initiatives to propose a definition and evaluation framework for Common Facility Centers.
Important determinants of child labor: a case study for Lahore
(American Journal of Economics and Sociology, Inc., 2013) Ahmed F. Siddiqi
Child labor is a persistent problem both for developing and developed countries. Academic literature holds a household responsible for this phenomenon where poverty, literacy level, and the de facto demography are considered important. A factor model is attempted in this study to investigate dynamics of child labor in a society in terms of these household characteristics. The model reveals that household-poverty-driven factors are the most serious while the household demography is the second most serious factor in the dynamics of child labor in Lahore. Shockingly, household literacy does not have any role to play, at least not in Lahore. The results will help policymakers to work in the domain of poverty to mitigate child labor, and also urge them to align societal factors, which shape household demography.
The impact of human capital on organizational innovative capability in a private commercial bank of Pakistan
(COMSATS) Malik Umer Ayub; Abdul Rashid Kausar
Organizational collective knowledge plays an important role in innovation and also provides a competitive advantage. Human Capital (HC) is the sum total of intelligence found in individual human beings and consists of individual’s learning and education, experience and expertise, and personal creativity and innovation. Many researchers believe that only knowledgeable and innovative organizations are going to survive in future in the knowledge based economy. The present study is focused on a Pakistani private commercial bank and is aimed to study the impact of its HC on its Innovative Capability (IC). In this survey based research, four hypotheses were empirically tested. The survey instrument comprised of a 25-item Human Capital Construct, and 27-item Innovative Capability Construct. Using a systematic random sampling design of probability sampling technique, 170 participants from a Pakistani private commercial bank completed this survey. Multivariate data analysis techniques like exploratory factor analysis, multiple regression, and simple regression were used to analyze the data. All four hypotheses for the present study were supported. Findings from the present study reveals that (a) Human Capital (HC) is influenced by bank officers skills/competence, bank officers transformational leadership role, bank officers knowledge, bank officers ability, and bank officers personal mastery; (b) Innovative Capability (IC) of the bank was found influenced by support for innovation available to bank officers, bank officers innovative behavior, and tolerance for difference available to bank officers; (c) bank officers leadership role, bank officers personal mastery, and bank officers ability were significant and positively related to bank’s Innovative Capability, whereas, bank officers knowledge was less significantly related to bank’s Innovative Capability for the present research; and finally (d) bank’s collective Human Capital was found to have positive relationship with bank’s Innovative Capability. The research limitations of the present study regarding generalization, along with recommendations for future academic research are included as well.
Vision or psychic prison
(2012) Khuram Shahzad
Psychic prison-Plato’s cave metaphor introduced a compelling concept that how organizations can get trapped by their favored ways of thinking and thus fail to adapt to the environmental changes and demands. This metaphor provides organizations with a subjective clue that how organizations can be trapped in their favored ways of thinking and mental models which ultimately lead them to a state of psychic prison. However, little is known about the antecedent(s) which might lead organizations to this psychic prison mentality. Therefore, this paper aims to identify the factor(s) which objectively contribute toward this psychic prison mentality. This paper holds the view that despite its initial success and utility, “organization’s vision” after a certain period of time creates an internal environment which limits organization to see outside of the vision’s boundaries and thus leads organization toward a state where organization becomes psychic prison of its vision.
The impact of customer satisfaction and switching barriers on customer loyalty in Pakistani mobile telecommunication services
(Macrothink Institute, 2012) Niaz Ahmed Bhutto; Sarwar M. Azhar; Rshad Hussain Sarki; Rafique Ahmed Khuhro; Imran Arshad
The successes of the firms depend on creating high customer loyalty by adopting appropriate strategies. In response, the industry is shifting its strategic focus away from attracting only new customers by offering competitive prices and packages, towards retaining existing customers through creating customer loyalty. This study aims to investigate the effects of customer satisfaction and switching barriers on customer loyalty. The data is collected by questionnaire based survey using simple convenient sampling technique and the target population includes all the current users of mobile telecommunication services. Multiple regression method is used to test the impact of customer satisfaction determinants and switching barrier on customer loyalty. The result shows that call quality and customer support have significance relationships with customer loyalty. A one way ANOVA test was also used gender differences among customer satisfaction and switching barriers in Pakistani mobile telecommunication services. Findings of the study may be useful for strategists and policy makers in telecom industry and the results can be generalized to the industries.
Factors affecting job satisfaction among faculty members Herzberg�s two factor theory perspective a study of shah abdul latif university, sind, Pakistan
(Society for Business Research Promotion, 2012) Farhan Mehboob; Niaz Ahmed Bhutto; Sarwar M. Azhar; Fallahuddin Butt
This paper studies the Herzberg’s two factor notion of job satisfaction. The purpose of this paper was to examine the relationship between job motivator and job hygiene with job satisfaction. It also aimed to explore whether these job attributes reflect the same notion put forward by Herzberg or not. The study was being conducted on faculty members at SALU. An instrument containing five job hygiene facets and five job motivator facets was used to collect data from respondents. The faculty members were generally found satisfied with their job but satisfaction level varies across gender, age, tenure, rank as well as towards the various attributes of Job motivator and Job hygiene. The facet “Work itself” was found to be the most satisfying job attribute while “Policy” was the least satisfying aspect of job respectively. The result also showed that both job motivator and Job hygiene are moderately to substantially relate with job satisfaction. The factor job Hygiene was found more influential in predicting job satisfaction than Job Motivator. It contradicts Herzberg’s conception that only content factor tends to develop a positive attitude towards job. On the other hand demographic variables showed an insignificant impact in determining the level of job satisfaction among faculty members at SALU.
Customer satisfaction in telecom industry after Mobile Number Portability
(2011-12) Rafique Ahmed Khuhro; Sarwar M. Azhar; Niaz Ahmed Bhutto; Irshad Hussain Sarki; Imran Arshad Shaikh
Mobile Number Portability was introduced by Pakistan Telecommunication Authority in Pakistan with multibenefits, which was supposed to provide the flexibility and freedom to subscribers. This is an exploratory research in which the satisfaction level of the customers is analyzed and the data is collected from those mobile users who have been from the process of MNP. Variables of the study includes price, call clarity, user friendliness, value added services, support services and customer complaints. The findings can be useful for regulatory authority, mobile operators; for streaming the process to have the loyalty which leads to higher profits and it also can be generalized to the other industry having same tough competition.

Browse

Recent Submissions