Designing MS supply chain management program using quality function deployment
Loading...
Files
Date
2013
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Management and Human Behaviour
Abstract
Course design is an important
component in the success of academic programs. The
design and execution of the academic programs
according to the demand of the industry leads to the
success of its graduates in their careers. Current study
narrates the process through which academic program
for Master of Science in Supply Chain Management
(MS-SCM) has been designed by a university in a
developing country based on customer demands
considering prospective employers as customers. In
order to convert customer requirements into the
program courses “quality function deployment” (QFD)
has been used. The “house of quality” is the tool of QFD
that has been used to translate requirements of the
prospective employers into the courses to be offered in
the program. In order to learn about the voice of
customer a small scale survey of the managers from a
variety of organizations has been conducted who play a
role in the recruitment of new candidates in their
respective departments. Based on the demands of the
managers, courses with suitable content have been
identified that can meet the requirements of the
potential employers. This study shows how by using
QFD, educational policy makers can customize the
academic programs to the requirements of the
employers.
Description
Keywords
MS program, Supply Chain Management, Quality Function Deployment