Institute of Aviation Studies

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https://escholar.umt.edu.pk/handle/123456789/2019

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The future of customer relationship management in Pakistan international airlines and how it can be utilized to revive PIA’s customers.
(University of Management and Technology Lahore, 2015) Allaudin, Mohammad Hazaif; Khan, Tabarak Ullah
In this qualitative paper we present customer relationship administration systems and their effects on the Pakistan International Airline industry. We discus in which areas CRM frameworks can boost PIA and what sort of advancements or tools can enhance such systems. We discuss the past, present and the eventual fate of CRM in PIA. Toward the end of this paper we utilize the present airlines circumstances and their market sector requests to demonstrate the contrasts between business sector needs of major airline CRM frameworks.
Airline marketing strategies in Pakistan
(University of Management and Technology Lahore, 2016) Khurshid, Muhammad Adnan; Fatima, Shazeena
Marketing is considered as an integral part of any business. Organizations use it as an effective tool for delivering message to customers in attractive way by understanding and satisfying their needs and wants. But unfortunately, Pakistani carriers aren’t giving any kind of special attention towards this important tool. Our objective in selecting Airline Marketing Strategies in Pakistan for final practicum is to discuss the mistakes of marketing that Pakistani carriers are committing, the problems in marketing strategy due to which customers are switching to foreign carriers like Emirates, Etihad, Qatar, Turkish and so many others. We also quote examples of successful airlines and analyze their marketing strategies with Pakistani airlines and discuss that they should modify or change their ancient marketing strategies. In the end, we give some recommendations that how Pakistani carriers can make effective marketing strategies to attract more customers and strengthen relations with loyal customers because without loyal customers, no airline will touch the heights of success.
New methods to improve ground handling operations in Pakistan
(2016) Noman Kamran; Muhammad Ibrar Qamar
Aviation industry is growing day by day in Pakistan. So there is an immense need to promote the ground handling organizations for catering the increasing demand of air travels in Pakistan. No doubt ground handling business is a low profit margin business. Just because theequipment's and procedures they are using are too old and incurring a large amount of revenue for the provision of services. The purpose of this is to introduce new techniques and systems for the ground handling organizations that will directly influence the cost. There is a brief discussion on the available resources for the GHA's which are very economical, this help to reduce the direct operating cost of the operations. In this, the new technological, financial and management perspective has been discussed briefly that how it can be improve. The direct operating cost and turnaround time are two main factors which has direct impact on revenue. By keeping in view the importance of these two factors many new ways and solution have been discussed in detail for reducing the turnaround time and direct operating cost. In this project there are so many new systems which have been introduced for smooth and efficient operations in terms of provision of services by the ground handling organizations.
A Review over Orville Wright and U.S Army officer Thomas Selfridge air crash on September 17th, 1908
(University of Management & Technology, 2016) Waris, Hira
The history of Aviation extended over thousands of year. It was a dream, a dream of man to fly. A mind-set of human that are the motivation upshot of the scenery like flying birds which motivates them to wonder about that how man can fly into the air. And that has been subtle into their traditions and through the myth and stories of the time which emulate the desire of human to reach the air. Symbolic records and incredible creatures representing flight proliferate and habitually take the form of flying beasts or human figures outfitted with wings. Myths and legends have played an important part in man’s invasion of the air. The foremost goal of this project is to investigate on the Air crash in which a fatality occurred for the first time in the history of Aviation on 17th September, 1908 in which the U.S Army officer Lieutenant died and the Pilot Orville Wright was seriously injured. The basic purpose is to determine the gaps and the reasons behind the crash.
Airline marketing strategies in Pakistan
(2016) Muhammad Adnan Khurshid; Shazeena Fatima
Marketing is considered as an integral part of any business. Organizations use it as an effective tool for delivering message to customers in attractive way by understanding and satisfying their needs and wants. But unfortunately, Pakistani carriers aren't giving any kind of special attention towards this important tool. Our objective in selecting Airline Marketing Strategies in Pakistanfor final practicum is to discuss the mistakes of marketing that Pakistani carriers are committing, the problems in marketing strategy due to which customers are switching to foreign carriers like Emirates, Etihad, Qatar, Turkish and so many others. We also quote examples of successful airlines and analyze their marketing strategies with Pakistani airlines and discuss that they should modify or change their ancient marketing strategies. In the end, we give some recommendations that how Pakistani carriers can make effective marketing strategies to attract more customers and strengthen relations with loyal customers because without loyal customers, no airline will touch the heights of success
Safety hazards & their mitigation measures on airports
(University of Management and Technology Lahore, 2016) Syed Aanoosh Raza Kazmi
Aviation is wonderful for the monster technological jumps it has gained in the course of the last century.This ground would not have been conceivable without parallel accomplishments in charge and lessening of aviation safety hazards given the numerous ways that aviation can bring about damage and harm those included with flying have been distracted with anticipating mishaps since the most punctual days of flying through the taught utilization of best safety management rehearses the frequency and severity of aviation events have declined essentially.
Automated facilities at the airports and passenger preferences
(University of Management and Technology Lahore, 2016) Alam, Rana Muhammad Faiq; Zafar, Rizwan
We believe that true excellence comes from quality and not from quantity. So for that reason this project report has been written in mind keeping the passenger facilitation in mind and comparing the international practices to Pakistan’s scenario. We reviewed the already available literature on the web and then worked to prove the significance according to the managerial and academic contributions it will make. Process diagrams and flowcharts are illustrated which compare the passenger’s facilitation process between Allama Iqbal International Airport and Dubai International Airport. Elements of facilitation at airports in regards to passenger facilitation were explored and opinions from passengers were taken through surveys conducted at AllamaIqbal International Airport Lahore. The survey data was entered into SPSS and we derived plausible results from it. This report describes the passenger facilitation in respect to passenger perception with the various ways in which the discussions and conclusions, once implemented, will be able to monitor control and improve passenger facilitation process at Pakistan’s Airports.
Analysis of low cost carriers business and favorability of business in Pakistan
(University of Management and Technology Lahore, 2016) Wajeeh Ul Hassan
Aviation industry is comprised of many small and medium services and business but the services which are known for aviation are airports and airlines. Airlines are the backbone of any aviation sector with in the industry. One of the most important thing is that aviation has a high volume of investment business but the margin of profitability is kind of very low. Due to the high volume of investment in airlines business, low margin of profit can be compensated.
Feasibility for implementing the concept of airport collaborative decision making at Allama Iqbal international airport, Lahore-Pakistan
(University of Management and Technology Lahore, 2016) Aslam, Rana Haroon
Collaborative Decision Making (CDM) has grouped in three unmistakable initiatives; the Federal Aviation Administration (FAA), the airport administrator, and the flight operators. These groups speaks to various constituents as they take a stab at an effective, efficient, auspicious operation and work to understand issues identified with aircraft ground operations at airports. The joint effort of these endeavors is discussed in this anticipate. Preceding the foundation of CDM in the mid-1990s, these administration bunches worked in what today is portrayed as stovepipes. Trade of real-time, day-of-operations data between the groups was restricted
New methods to improve ground handling operatios in Pakistan
(University of Management and Technology Lahore, 2016) Kamran, Noman; Ibrar Qamar, Muhammad
Aviation industry is growing day by day in Pakistan. So there is an immense need to promote the ground handling organizations for catering the increasing demand of air travels in Pakistan. No doubt ground handling business is a low profit margin business. Just because the equipment’s and procedures they are using are too old and incurring a large amount of revenue for the provision of services. The purpose of this is to introduce new techniques and systems for the ground handling organizations that will directly influence the cost. There is a brief discussion on the available resources for the GHA’s which are very economical, this help to reduce the direct operating cost of the operations. In this, the new technological, financial and management perspective has been discussed briefly that how it can be improve. The direct operating cost and turnaround time are two main factors which has direct impact on revenue. By keeping in view the importance of these two factors many new ways and solution have been discussed in detail for reducing the turnaround time and direct operating cost. In this project there are so many new systems which have been introduced for smooth and efficient operations in terms of provision of services by the ground handling organizations.
Airport privatization analysis
(University of Management and Technolog, 2017) Ehtisham Khalid
The trend of privatization era has been starting after the approval for privatizing the major institutes in country by British government in the year of 1982. After this approval, the British Aviation Authority was the first one who privatized their major airports for capital funding and the efficiency improvement. Some of the states and local government faced major problems of finance for the management of airports, after the introduction of the policy of privatization, they started work on it, and used the assets of airports to generate more revenue and use it for the purposes of airports. After the British Aviation Authority, the airport authority of the other major countries like United States of America, Brazil, France and New Zealand started to privatize their airports on different models of privatization, to better management of the assets of their airports. In this era the air transportation made a common mean of travelling from one place to another, the technology advancement of aircraft, the globalization and other factors increasing the air travel of people day by day. To meet the increasing that demand of air travel, there is a huge need of effective management on the airports, because without the airports the air travel would not be possible. Initially the focus of the research of this final project, is on the background of privatization in worldwide, since its introduction, the example of different airports and the problems which occurred after the privatization are discussed. After that the detail discussion done on the structure of airport privatization, which include the evaluation of different models of airport privatization. At the ending phase the focus of research is shift to the global trends of privatization which include the details of different airports which are recently privatized
Pre-flight information unit
(University of Management and Technology Lahore, 2017) Raza, Qasim
I had a chance to work at Civil Aviation Authority, AIIAP Lahore as an internee. I learned how to work in professional work space, the pressures and challenges of professional field. Whatever I have learned in Pre-Flight Unit CAA Lahore, I have complied with all the information about the Pre-Flight Unit CAA Lahore in this Project. The core objective of the Project is to fulfill the requirement of the BS Aviation Management program as prescribed by the UMT. A student has to prepare project report at the end of the degree period but the main objective of the project is to get the hands-on experience through research of the Aviation organization. The project completed with the objective of getting practical knowledge in the Pre-Flight of Pakistan Civil Aviation Authority. As an intern, I realized that I was successful to gather a lot of significant learning experiences which would be helpful in my future career. The Pre-Flight of PCAA Lahore offered me sufficient space and opportunities, not only to learn but also to exhibit my skills as a Pre-Flight team member. I could use my theoretical knowledge in my Final project. I was actively involved in the department meetings where I shared my knowledge and views regarding the performance in Pre-Flight of PCAA. I also attempted to gather more information on basic job functions of other departments to have better understanding of the relation between them and the Pre-Flight department. It was admirable to see how wholeheartedly they welcomed, acknowledged and appreciated new ideas and knowledge. I have provided few recommendations based upon my understanding and knowledge. I successfully completed all the assigned duties and handed them over to the senior supervisor at the end of the internship. I thoroughly enjoyed the challenges that came along every single day. I could also bring some minor improvisations during my project which were able to leave their marks. These lessons that I have learned will be a valuable one for my future endeavors as well.
Entrepreneurship is Better than Job
(University of Management and Technology, 2017) Ahmad, Faizan; Syed, Anusha; Syed, Alisha; Ahmad, Ehsan
The idea of entrepreneurship was first started in 1700s, and then many people started their own business. Entrepreneurship also give boost to the economy of country. Entrepreneurship is a process of starting a new business. It typically begins with small business, initially they plan a product then they hire people. Those who creates these businesses are called Entrepreneurs. Those who start this business they also take risk weather they will make profit or not. High risk is involved in starting a new business first you have to promote it. You have to make good business decision to avoid risk.
Low Cost Airline Business Plan in Pakistan as Domestically
(University of Management and Technology, 2017) Anwar Husnain, Syed; Adnan, M.; Jabbar, Faheem
We are three members in group and we are focusing on Pakistan’s future to give it a cheap travel by introducing a low cost carrier. As we know that in Pakistan people cannot afford expensive air travel fare. So we decide to introduce one class of low cost airline i.e. Economy class. It is a cheap fare airline & launching in Pakistan domestically. We target the middle and mediocre class people to give them cheap air travel. According to our research we came to know that the domestically travel demand of Pakistan grows faster than average growth rate of the world travel. We decide to have one type of fleet in our airline operation, so we selected B737-800 aircraft for the air travel. Its Headquarter will be in Karachi. We target some cities of Pakistan i.e. (Lahore, Karachi, Islamabad, Quetta and Peshawar). We are making a strategy according to 4ps & Pestle analysis. We are focusing on the customer that what are their needs & wants. SWOT analysis firmly decides the company strength, weakness, opportunity and threats. It will show us the future growth of the business and will also guide us a path way that how we will be competing our competitors on the table.
The Impact on Performance of Work Stress & Home Stress in Aviation Industry
(University of Management & Technology, 2017) Asif, Nidal
Why do airline accidents happen while you call yourself a professional, and calling yourself fit for the job? Accidents are the real cause of stress, in this airline industry to figure out why is it so? Stay focused. I have figure out and researched on many factors and taken part to figure out different things and finding that I have been done. The investigations that has taken part to figure out why pilots, crew member, engineers, air controller and maintenance staff is stuffed with lots of stress while doing their duties where an organisation can’t afford to penalized the company. Many organisations believe there is a stress, but many organisations can’t figure out the re-al causes of stress with approbation. So here is what I am going to do. I will tell you what causes them stress. Is it their home relationship concern or is it top management to be blamed or probably hu-man factors involved? It’s is why we need to learn and adapt the procedures and practices before applying to any industry, especially aviation industry. Where they say there is no error to be made because lots of human being lives are depend-ed on you.
Controversies among aviation pioneers
(University of Management and Technology Lahore, 2017) Sameera Waris
Aviation was a dream: A dream and feelings of human that are the stimulus effect of the nature like bird flying which forces them to ponder that how man can soar into the air. And that has been diffused into their culture and portrayed through the myth and stories of the time which imitates the yearning of human to reach the air and that craving was so passionate and concentrated that they had fantasies the stories of man with wing flying in the air and how the objects can be premeditated that can take a person in the air. All those fabricated stories somehow delivered the idea of wings and flying crafts. The main ambition of this practicum is to research on the controversies among aviation pioneers and their exertions and influences in the field with special interaction between Aviation Pioneers of the ancient era from around 1780's to 19th century. The problem statement relies on that how does the inventions and contribution of Aviation Pioneers lead to the skirmishes and controversies among them and countries.
Impact of aviation automation
(University of Management and Technology Lahore, 2017) Saad Pervez
Air Transportation is surely the most popular business of today. People are now more sophisticated to travel rather than flying for leisure travel due to some uncommon incident happen in the past. But as the automation system has introduced by time, air travel demand is increasing more and more yearly. The machines used in aviation industry has upgraded to more automatic controls. Such automation system is introduced to reduce workloads on aviation personnel so that they can monitor over other important tasks as well. The systems are also much accurate that work on human reasoning process such as scanner machines at airport security. Now our concern is how much impact is there by introducing such automation system and how much human training is required to perform in automation environment. To upgrade human capability to stay ahead of technology is one of the reasons to operate safely in that environment. As new technologies introduced in the modern aviation industry, it design the overall industry into entirely new shape by improving performance, reducing human error and enhancing efficiency.
Reducing Human Error Related Hazard in Aircraft Maintenance Environment
(University of Management and Technolog, 2017) Ahmed Khan, Muhammad; Muhammad Ashmal, Jaan; Bhatti, Amjad
Maintenance error due to personal limitations is turning into a huge region of worry to the aviation business. Aviation safety relies heavily on maintenance. This report “Reducing Human Factor Related Errors in Aircraft Maintenance” is primarily concerned with the development of techniques to minimize human error and to increase the safety of the system. A number of models and techniques have been designed to scale down human errors due to personal limitations, beside this perfection is beyond practicable, the only way is to diminishing it to a safe level. The main purpose of this dissertation is to understand the real time circumstances that a working employee is facing which contribute to an error and to generate a recommendation that will help in the minimization of human related errors in aviation specifically in aircraft maintenance. To get real time scenario a survey was conducted (from general aviation) based on the results and analysis, a conclusion was constructed.
Expansion Plan of Allama Iqbal International Airport
(University of Management and Technolog, 2017) Ali Khan, Hassan
The world has changed itself into a fastest growing economy on the bases of air travel services. Initially people were not wide aware of the travel services provided and its benefits that can be utilized to save time in most crucial moments. It was only limited to intra country or intra continent travel. This trend was changed with the concept of de regulation where every sovereign state open it skies for the world to globally compete in travel market based on their own competitive skills. The open sky policy led to many bilateral agreements that allowed the airlines to visit other airports and carry their traffic in an origin destination pair based on the freedom rights given to each state. This gradually increased the flux of traffic among airports. This leads to the privatization of airports so that they can better managed and handle the flow of air traffic. For this purpose to accommodate the increasing demands the airports authorities focused on airports expansion globally. Different companies were given the responsibility to expand and operate the airport on either built-operate-own method or built –operate transfer methods. But in Pakistan the sole authority that is exercising the responsibilities is Civil Aviation Authority. It takes the charge of every practise and policy being done at airport. Civil aviation authority under the umbrella of Government of Pakistan was initially conducting all the operations at Walton Aerodrome. After the quick shift in travel statistics back in 2000, government approved an expansion plan to current AAIP. Recent trends once again had made the government to focus on the expansion plan to current AAIP so that it can be equipped with world class technology and infrastructure in order to accommodate the growing travel as well as technological advancement that are solely important in today’s aviation environment. Moreover the expansion itself will provide AAIP with a better self-image of actual culture and services that will help attract the passengers all over the world. This expansion will not only lead to more traffic but also increased economy due the employment opportunity generated by the expansion both in aeronautical as well non aeronautical areas of airports.
Impact of technology on aviation
(University of Management and Technology Lahore, 2017) Zunaira Hassan

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