The future of customer relationship management in Pakistan international airlines and how it can be utilized to revive PIA’s customers.

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dc.contributor.authorAllaudin, Mohammad Hazaif
dc.contributor.authorKhan, Tabarak Ullah
dc.date.accessioned2017-11-09T04:16:11Z
dc.date.available2017-11-09T04:16:11Z
dc.date.issued2015
dc.descriptionSupervised by:Professor Faiq Ahmaden_US
dc.description.abstractIn this qualitative paper we present customer relationship administration systems and their effects on the Pakistan International Airline industry. We discus in which areas CRM frameworks can boost PIA and what sort of advancements or tools can enhance such systems. We discuss the past, present and the eventual fate of CRM in PIA. Toward the end of this paper we utilize the present airlines circumstances and their market sector requests to demonstrate the contrasts between business sector needs of major airline CRM frameworks.en_US
dc.identifier.urihttps://escholar.umt.edu.pk/handle/123456789/2223
dc.language.isoenen_US
dc.publisherUniversity of Management and Technology Lahoreen_US
dc.subjectcustomer relationshipen_US
dc.subjectCRM frameworksen_US
dc.subjectBS Thesisen_US
dc.titleThe future of customer relationship management in Pakistan international airlines and how it can be utilized to revive PIA’s customers.en_US
dc.typeThesisen_US
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