To Study the Existing Passenger Baggage Trolley System, Identify Its Misuse & Suggest Improvements At AIIAP Lahore
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Date
2020
Journal Title
Journal ISSN
Volume Title
Publisher
UMT, Lahore
Abstract
Airport (aerodrome) is a place where aircraft take off and land that has all the services and
buildings require to take care of Airplanes, Passengers and Cargo. The requirements of
designing and development of airport are specified by ruling bodies like: Pakistan Civil
Aviation Authority (PCAA).
We have used three elements of study which are:
Observation
Survey
Interview
In the first part of this study we will describe the EXISTING PASSENGER TROLLEY
SYSTEM at airport. In the second part we will IDENTIFY THE MISUSE OF TROLLEYS
& in the third part we will postulate some IMPROVEMENTS. This project is based on
practical activities (questionnaire). The questionnaire was chosen for both passengers and
competitive staff who are using services of Lahore Airport. 50 responses were successfully
collected after 1 week to reveal staff and passengers true opinion on service quality at AIIAP.
The result has shown un- satisfaction on Passenger facilitator services (PFS). From, there some
recommendation are given to improve passenger baggage trolley at Airport