Diagnosing Inefficacies in HR Department leading towards Higher Customer Dissatisfaction at PTCL
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Date
2021
Journal Title
Journal ISSN
Volume Title
Publisher
UMT,LAHORE
Abstract
The study analyses the relation between the inefficiency of HR department and consumer
dissatisfaction at PVT ltd countries from the year of 2000 to 2022. The findings show PTCL staff
require sufficient training and development chances in order to give better customer service
support the theoretical framework AMO (Ability, Motivation, and Opportunity) used in this study.
As a result, customer dissatisfaction will rise