Impact of Emotional Labor on Job Satisfaction; using Perceived Organization Support as a moderator in the Higher education Institutes of Punjab, Pakistan
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Date
2017
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Publisher
UMT.Lahore
Abstract
Emotional labor has gained significant importance nowadays. Emotioanl labor has a direct
impact on the job outcomes. This study aims to determine the impact of perceived organization
support on the relationship between emotional labor and job satisafaction. Target respondents are
the teachers and the sample of 320 has been taken to conduct this study. Perceived organization
support may prove to be helpful in allievating the negative impact that occurs due to the
consequences of emotional acting. Negative consequences of emotional labor includes job
dissatisfaction, job burnout thus results negatively in terms of lower performance of the
organization. Result suggests that perceived organization support strengthens the relationship of
emotional labor strategies and job satisfaction and perceived organization support can be one of
the variables that helps the company to improve the overall morale of the employees.