“A STUDY TO DETERMINE STANDARDIZATION OF SIGNS & SYMBOLS USED FOR PASSANGER at VARIOUS INTERNATIOAL AIRPORT”
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Date
2022
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Publisher
UMT, Lahore
Abstract
Signs and symbols at airports are important factors for the arriving and departing international
passengers in all over the world. The passengers face difficulties in understanding the signs and
symbols at the airports of different regions. The contracting states are not thinking through every
aspect regarding the comfort of the passengers. As passenger are the backbone of the aviation.
Almost 193 countries are contracting states with ICAO and have the same rules for aviation but
their airports have different signs, symbols, vectors, language for guiding the passengers at the
airports. The passengers who have short height and low vision also faces problems. It’s a human
factor passenger will feel shy to ask someone for understating signs, symbols and language. The
Airports and international civil aviation authority are not thinking about the problems. We
compared a lot of ICAO airports in this research regarding their sings, symbols and language as
well. Moreover, the measurement and solutions that ICAO have to adopt also discussed in this
research. We have collected the data of airports from online sources. The main goal of this research
is to find out the difference in the signs and symbols at airports of different regions of the
subcontinent and countries all over the world and see how these factors impact the customer
service and creates difficulties to the international passengers. In this research we had also found
how ICAO can tackle these problems. We have some recommendations to ICAO about these
highlighted issues.