Customer Care Application ( Master Group Of Companies )
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Date
2016
Journal Title
Journal ISSN
Volume Title
Publisher
University of Management and Technology
Abstract
Our project, Customer Care Application includes a Desktop based Admin Panel, a Web application and an Android Application that help people in a number of complaint related tasks like submitting their product complaints, checking a complaint status and status of warranty online with ease. Registering complaints about the products they are using through our android app or website will save time and effort required by physical traveling to the concerned office. After a complaint is registered successfully, a company representative will direct the complaint to the respective department. The relevant department will then resolve that query. This system is very useful in today’s busy life and aims at reducing a complainant’s frustration.Our project, Customer Care Application includes a Desktop based Admin Panel, a Web application and an Android Application that help people in a number of complaint related tasks like submitting their product complaints, checking a complaint status and status of warranty online with ease. Registering complaints about the products they are using through our android app or website will save time and effort required by physical traveling to the concerned office. After a complaint is registered successfully, a company representative will direct the complaint to the respective department. The relevant department will then resolve that query. This system is very useful in today’s busy life and aims at reducing a complainant’s frustration.
Description
Supervised by: Dr. Malik Tahir Hassan
Keywords
Web application, Android application, BS Thesis