Assessment of the level of service at Multan International airport.
| dc.contributor.author | Usama Bin Zubair, Wasiq Khalid ans Danish Shaukat | |
| dc.date.accessioned | 2025-10-03T14:32:48Z | |
| dc.date.available | 2025-10-03T14:32:48Z | |
| dc.date.issued | 2021 | |
| dc.description.abstract | The purpose of this study is to represent a model that shows the standard of services provided at Multan International Airport to departing international passengers. To construct a model, variables were selected according to the characteristics of the Multan airport and the facilitation provided by the airport. Access, security screening, check-in, orientation, comfort, facilities, and the overall experience of the passengers was judged. For this purpose, a questionnaire was developed that recorded the passengers’ experience of these services. The survey was conducted during Covid-19 times, which allowed only a limited amount of passenger data to be gathered. A quantitative research approach was used in the study. The mode of data collection was physical and online. The researchers attained the permission from the airport authorities to enter the airport for this purpose. For online data collection, the participants of the study were sent a link to survey on a request by the researchers to provide them with for their impartial opinion. The result of this survey was analyzed using Statistical Package for The Social Sciences-26, which provided the mean and standard deviation for each dimension begin used. To keep the focus on International Departing passengers the study was conducted outside and inside the international passenger terminal. Passengers who came for their flights were requested to fill the questionnaire. The results obtained from this survey showed that the passengers tend to notice every service they are begin offered. They seemed to be pleased with some of the services, however, there were some weak links in the services that might require a review. Moreover, passengers had mixed views about some services. The overall services offered at the Multan International Airport were satisfactory to the passengers, the Mean value for overall service level turned out to be the highest and closest to the total | |
| dc.identifier.uri | https://escholar.umt.edu.pk/handle/123456789/7884 | |
| dc.language.iso | en | |
| dc.publisher | UMT, Lahore | |
| dc.title | Assessment of the level of service at Multan International airport. | |
| dc.title.alternative | from the perspective of international departing passengers. | |
| dc.type | Thesis |