Improving the bottom line and customer satisfaction in educational institute by damic process
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Date
2017
Journal Title
Journal ISSN
Volume Title
Publisher
University of Management and Technology
Abstract
Six Sigma is a critical thinking approach which analyses the performances and processes before actualizing the upgrades. Then accomplish some improvements in the level of execution. (Define, Measure, Analyze, Improve and Control) DMAIC technique of six sigma is utilized as a framework of this project through which bottom-line of this educational institute improves by improving the satisfaction level of students and the potential clients. From the define stage to improve stage, we gather the information from various sources by legitimate planning. Assess the information deeply, direct studies and investigate the outcomes to gauge the current fulfillment level of their clients statistically and graphically. Identify the reasons of the loop holes in the system by brainstorming session and by establish cause and effect diagram. Take some remedial actions on it and make standards, define ROR and introduce some unique features regarding quality management which are not present in their targeted market area.
The improvements made significant changes in the satisfaction level of the students and parents of this educational institute names as IQRA Group of Institutes. The comparison has shown by drawing the bar charts of the collective data from the institute.
Once positive changes develop in the system then it should be control and eliminate or minimize the actions or activities from the system which may leads toward dissatisfaction in future. Furthermore, we suggest some more possible improvements that would be done to attain more good results because DMAIC strategy is never ended process.
Description
Supervised by: Dr. Ali Ahmad
Keywords
Six Sigma, Customer Satisfaction, BS Thesis