Complaint management system

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Date
2016
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
University of Management and Technology Lahore
Abstract
The need for a complaint management system by “Cotton Web Limited” for its IT Department open up an opportunity. This opportunity presented itself as a system which takes in multiple complaints spread over two different areas and multiple departments which could access to the system and thus get these complaints solved and also for the evaluation of the IT Department itself to know of how many complaints were posted and how long was the response time for them.
Description
Supervised by: Mr. Abdul Haseeb Shujja
Keywords
Complaint management, Complaints spread, MS Thesis
Citation
URI
https://escholar.umt.edu.pk/handle/123456789/2595
Collections
School of Professional Advancement