Assessment of the Level of Service at Allama Iqbal International Airport
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Date
2021
Journal Title
Journal ISSN
Volume Title
Publisher
UMT, Lahore
Abstract
The purpose of tliis research project was to gain knowledge on the international
departing passengers', perspective of the level of service within Allama Iqbal
International Airport (AIIAP). The research included individual airport services as
well as an overall level of service (i.e. in general). Feedback was obtained from
airport passengers through a questionnaire (online and in-person). This was followed
by analysis that was performed to determine the level of service in AIIAP, including
the individual services, and the overall level of service. The results discussed
showed tliat while the overall level of service was average, more of the individual
services fell below the average rating than those above.