Impact assesment of the lahore orange line metro train project on customers, residents and society
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Date
2022
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
UMT.Lahore
Abstract
Public service delivery is inadequate due to rapid urbanization and migration into Lahore, most
notably in the area of public transit. The Lahore Orange Line Metro Train (LOLMT) is Pakistan's
first project for light rail mass transit, and it was created to meet the city's expanding population
needs. The current study is based on an ex-post evaluation and examines the several benefits of
accessibility, passenger willingness to pay, and social inclusion. The analysis also makes a case
for better accessibility by pointing out any gaps that might be a barrier for users or deter potential users. The primary objective of this study is to assess how satisfied customers are with their experiences in relation to their expectations. By examining data from surveys, interviews, and secondary sources, this research will assess how the Orange Train Project has affected these
stakeholders. Analyzing the project's effects on cost savings, travel time, satisfaction with the
transportation system, social and environmental implications, job creation, skill development,
revenue production, sustainability, economic development, and social equality will be the main
goal of the study. Policymakers, transportation planners, and stakeholders in infrastructure projects can all benefit from the study's findings by using them to inform their decisions. The users of the orange line services are our target demographic. An anonymous survey with a sample size of 114 users of this service is administered for this study, and of those, 150 replies are approved. Also employed is a 5-point Likert scale. The descriptive analysis is used to determine the percentage of replies, mean, and standard deviation as well as to determine the relationship between all the independent factors and the dependent variable. The Customer Satisfaction (CS), Residence (RA), and Society or Community (CO) variables are all shown in the correlation table. Overall, this study 6 focuses on conducting an impact assessment of the orange train project on customers, residents living near the train route, and the broader society. The objectives are to evaluate the effects of the project on customer satisfaction, assess the impact on residential areas, and analyze the broader societal implications.
Keywords: Impact assessment, Test examining, Customer satisfaction,