Features for Special Need Passengers at Allama Iqbal International Airport.
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Date
2019
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Journal ISSN
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Publisher
UMT, Lahore
Abstract
Airport plays an important role in creating a positive view over economic conditions and development of the country or a state and this positivity is totally based on the facilities and features an airport is giving to its passengers. These facilities and features are for every person at airport for example, person who is travelling or just a visitor at airport, person who is from different religion and a person who is disable or belonging to the special category. If airport have such facilities for all the above mention people then the airport is consider as passenger friendly.
The research was conducted for 3 consecutive days, and gathering information fulfilling the objectives. The factors which were surveyed and interviewed, from research were that average of people were at neutral saying that the sitting is not up to the mark but there is space and benches to rest. The wheelchair facilities is 24/7 available over there for people with physical disability. Moreover, the signboards are clearly visible at different areas of airport, the blind people are assisted through two ways; announcement and guides. The interview conducted from official employees told that almost 2-3% of PSN travel through their airlines including, expected mothers, unaccompanied children, senior citizen, people with physical and mental disability, deported people accused of crime, and people who are unable to understand ones language.
This research is about the features for special need Passengers at Allama Iqbal international Airport. The research comprises of the comparison between AIIAP and other two airports (Dubai international airport and Shannon international airport Ireland) to find out that what other airports are offering for special need passengers and what kind of facilities AIIAP have for PSN. For relevant information investigator visited the airport and from interviews and personal observation the data was gathered.
However, the research creates the awareness among people regarding PSN, their types, and their needs for travelling. By keeping in view the term PSN, a new modified model and training policy could be generated for monitoring and prioritizing of such passengers.