A diagnostic study of performance appraisal system at sapphire textile mills limited
| dc.contributor.author | Samira Masood | |
| dc.contributor.author | Maha Ali | |
| dc.contributor.author | Sabreen Naseer | |
| dc.contributor.author | Iqra Baig | |
| dc.contributor.author | Ammara Sarwar | |
| dc.date.accessioned | 2018-01-17T04:59:24Z | |
| dc.date.available | 2018-01-17T04:59:24Z | |
| dc.date.issued | 2017 | |
| dc.description | Supervised by: Aleena Shuja | en_US |
| dc.description.abstract | Appraisal system is considered as one of the key motivational factors for an employee, a powerful tool for employees' performance evaluation. Current study involves a diagnostic study intending to identify and apprehend the key motives behind ineffective performance appraisal system at Sapphire Textile Mill Limited using mixed method approach that is executing both quantitative and qualitative techniques research to appropriately determine the factors responsible for unproductive Performance Appraisal System at the company. Since employees feel discriminated in terms of their performance evaluation and compensation in accordance with their appraisal results. SMTL currently employs rating scale method for performance appraisal of the employees and aims to improve the current system. This research actively analyzes multiple issues that can be linked as factors behind the ineffectiveness of performance appraisal system at the company. It has helped us improve the current system of SMTL and assist in enhancing the effectiveness of the company through demonstrating fair and unbiased evaluation of employee performance through the provision of an action plan in the form of practical recommendations to the human resource management department of the company. The scope of this project encompasses determining the grey areas and then purpose new PAS at Sapphire Textile Mills Limited in order to overcome currently face evaluation challenges and make employees performance effective and efficient. The Appraisal System helps the employees understand the clear crystal goals of the individuals by aligning them with the organizations expectations. It will also help to develop a strong relationship between employees and the supervisors through completing the feedback loop and the importance of implementing an effective PAS and how it helps employees to establish their objectives towards meeting the organizational goals through open and transparent feedback and clear communication. Based on mixed method approach, both structured interviews and questionnaire based surveys were conducted. Questionnaire based data were collected from managers of production department, while interviews were conducted from managers of HR department using purposive random sampling technique. Study findings suggest that the appraisal system is executed fiscally at Sapphire Textile Mills limited, which is not enough. Performance is rated by Supervisors only. HR department of STML uses Rating Scale method for the evaluation of the employees. 360 degree appraisal system is not used because it is time consuming process. From the questionnaire, we concluded that most of the employees were not completely aware of the appraisal or did not have understanding about the Appraisal System. According to them, performance appraisal system incurred a negative impact on the motivation and commitment of employees. Employees use to feel demotivated due to discriminated performance evaluation and rewards to employees with same level of performance. Moreover, it has been found that employees are also not much clear about the goals they need to achieve even after the meetings with supervisor. Results showed a mixed view about performance appraisal system's supports to organization's strategy showing gaps which need to be filled in linking performance standards with the long-term intent of the organization. Employees declared that they did not get chance to assess and appraise their own performance outcomes which also demotivated them. Appraisal system did not support in winning the cooperation and teamwork making them unclear whether this performance system helped them to work as a team and confused whether appraisal system even helped to share burden of each other in department. Key performance areas were not aligned with the rewards each employee was supposed to achieve. Promotions were not based on the basis of their performance outcomes hence causing high level job dissatisfaction among employees. Performance appraisal system had failed to change behaviour of the employees in positive manner. There exists a huge gap between top level management and employees, which also can be reason of demotivation of the employees and become a cause of biasness between the supervisor and team. The results from interviews highlighted many negative points of the appraisal form and its negative effects on the employees of the Sapphire Textile Mills Limited. The process of the performance appraisal is weak at some points like, key result areas are not linked with the compensation and rewards which directly demotivate the employees after the evaluation. Meetings are done to communicate the information of performance appraisal but still employees are not clarified because reason of running this process are not explained properly to them that's why the employees don't take it as significant for the progress of the organization. According to the interviewee's they are not satisfied with the appraisal form and they think that it need to be developed to cover all the aspects of the employees' performance for the evaluation. After identifying and diagnosing the inefficiencies in performance appraisal system at SMTL, the research study has proposed an improved version of the appraisal form keeping in view the need to overcome the ineffectiveness that occurred before for ensuring bias free employee evaluation and increased motivation of employees. | en_US |
| dc.identifier.uri | https://escholar.umt.edu.pk/handle/123456789/2489 | |
| dc.language.iso | en | en_US |
| dc.publisher | University of Management and Technology Lahore | en_US |
| dc.subject | Sapphire Textile Mills | en_US |
| dc.subject | Demotivation | en_US |
| dc.subject | MS Thesis | en_US |
| dc.title | A diagnostic study of performance appraisal system at sapphire textile mills limited | en_US |
| dc.title | A diagnostic study of performance appraisal system at sapphire textile mills limited | en_us |
| dc.type | Thesis | en_US |
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