The role of intellectual capital and organizational innovation in organizaiton performance
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Date
2014
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University of Management and Technology
Abstract
In present era, in all financial institutions banking sector is facing competitive and dynamic environment. Due to international competition, local banks are in focus to adjust their competitive positions to sustain their financial performance. The link of Intellectual Capital (IC) components studying in banking industry is why because the banking industry is one of the most knowledge-intensive industries as well as literature supports the arguments that Intellectual Capital (IC) generally elected as the critical resource in the value creation process. This study is empirical in nature and investigates three main objectives. What is the nature of relationship between components of intellectual capital and organizational performance? What is the role of innovation in the relationship between components of Intellectual capital and organization performance? Do all intellectual capital components have the same impact on innovativeness in the organization as well as its performance?
Intellectual capital components are taken in this thesis is given by Bontis are human capital, customer/relational and structural capital in private commercial banks of Pakistan, the Bonits (1998) intellectual capital measurement items are working as to asses effectiveness of intellectual capital employed and its impact on organizational performance. The regression models and mediation procedure of Andrew F. Hayes are used to examine the relationship between IC and OP and mediating impact of organizational innovation between IC and OP. The research confirms the presence of Intellectual Capital impact in the performance of the Banking Industry in Pakistan as well as mediating impact of organizational innovation.
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MSc Thesis, Organizational Innovation, Organizaiton Performance