Emotional exhaustion, occupational stress and quality of life among rescue workers
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Date
2020
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Publisher
UMT Lahore
Abstract
The present study investigated the relationships between emotional exhaustion,
Occupational stress and Quality of life among rescue workers. It was hypothesized that i)
there is likely to be a negative relationship between emotional exhaustion, occupational
stress and quality of life among rescue workers, ii) Social support is likely to moderate the
relationship between emotional exhaustion and quality of life among rescue workers and
iii) Social support is likely to moderate the relationship between occupational stress and
quality of life among rescue workers. Purposive sample of 170 young adults with an age
range of 22-46 years (M = 31.7, SD = 5.05) were taken from different Rescue Stations of
Punjab and Khyber Pakhtunkhwa. The self-constructed demographic sheet, Emotional
Exhaustion scale (Maslach, 1981), Occupational Stress Inventory (Osipow, 1987),
Professional Quality Of life Scale (Stamm, 2009) and Multidimensional Perceived Social
Support Scale (Zimet, 1988) were used to assess the sample. The results of Pearson
Product Moment Correlation showed that emotional exhaustion positively related with
occupational stress and burnout and secondary traumatic stress aspects of quality of life
among Rescue workers. Further emotional exhaustion and occupational stress showed
non-significant relationship with social support among rescue workers. However,
compassion satisfaction negatively and burnout and secondary traumatic stress positively
related with social support. The results of moderation through multiple hierarchical
regression analyses showed significance interaction effect of family domain of social
support and emotional exhaustion in predicting secondary traumatic stress domain of
quality of life among rescue worker. Results also showed significance interaction effect of
significant others domain of social support and occupational stress in predicting secondary
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traumatic stress among rescue workers. Further emotional exhaustion and occupational
stress positively predicted the burnout and secondary traumatic stress subscales of quality
of life among rescue workers. This study will contribute towards the field of emergency
services highlighting the importance of social support in dealing with the mental health
issue of the workers who have direct exposure with the patients having fatal injuries and
diseases, and hence can be helpful in improving the quality of life of the rescue workers.