2018

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An empirical study on Pakistan’s Pharmaceutical sector.
(UMT,LAHORE, 2018) Hira Riaz F2016205004
Companies are putting efforts in upgrading the intellectual capital and leveraging them to develop and sustain competitive advantage in the business. The relation between Knowledge Management process and organizational performance is undoubtedly very important in today’s fierce competition. The minds (employees) behind using this system is having a key role in the success of the process and the lack of willingness of employees towards creating, sharing, storing and using the knowledge create hindrance in the success of the system. Due to less focus on employee’s perspective in recent literature, this paper extends the literature by examines the impact of Knowledge management process (Creation, Storage, Transfer, Usage) from user perspective and study the process with the intention of employees involving to create new products/services to improve organizational performance in the context of Pakistani region