2021

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The effects of total quality management (tqm) practices on pakistani manufacturing and servicing organizations
(UMT Lahore, 2021) Muhammad Ahmad
This study focused on the influence of total quality management practices (TQM) on financial performance in terms of maker shares, sale and profit ratio and non-financial performance in terms of employees’ satisfaction, absenteeism and tardiness rate, satisfaction of the customers of Pakistani manufacturing and servicing organizations. Another purpose of this study was to know whether adoption and implementation of quality practices depend on company size (in terms of assets, number of employees) or not. This study examined the five constructs of TQM from literature which were Organizational Leadership (OL), Customer Focus (CF), Continuous Improvement (CI), Strategic Based Planning (SBP) and Organizational Culture (OC). The data was collected through questionnaires from managerial and technical staffs and analysis of data done using IBM SPSS version 23. The results shows that there is positive strong impact of total quality management practices on Pakistani manufacturing and servicing organizations.