2020

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Browsing 2020 by Author "Madiha Asghar"

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    Patient Satisfaction and Perceived Healthcare Services: An Implementation Perspective of National Health Vision 2016-2025
    (UMT, Lahore, 2020) Madiha Asghar
    Patient satisfaction is an essential part of healthcare. Patient satisfaction is a crucial means of measuring the effectiveness of healthcare delivery and the quality of medical aid. It denotes the extent to which the general health care needs of the patient are met to their requirements. This thesis is concerned with public health care services and the influence of perceived healthcare services of hospitals. The main target of the study is to examine the level of patient satisfaction with perceived health care services in public and private hospitals, Lahore, Pakistan. The study uses a quantitative research approach that includes closed-ended structure questionnaire to collect primary data from patients of public and private hospitals. For data analysis and management of data, SPSS software (statistical package for the social sciences) is used. The data were collected in 2 months. Cross-sectional analysis was used as a study method to collect data at once. The target research population was patients of public and private hospitals from all units. The sample size was 343 respondents from which primary data was collected. Limitations of the research includes confined time, city limitation, and specific unit of patient furthermore small and restricted sample size of respondent. The findings indicate that patient satisfaction has a positive influence on perceived healthcare services included doctor-patient interaction, staff behavior and infrastructure on the other hand patient preference of public or private hospital has a slightly positive influence on patient satisfaction. This study results would be helpful for Health researchers, administrators, policy-makers, MS-medical superintendents of hospitals, services planner, and also helps to identify the current situation of healthcare. To sum this up all, implication and future directions of this study are discussed.