2020

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Browsing 2020 by Author "Rana Sher Khan Baber"

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    Impact of LMX on Project Efficiency and Information System Service Quality with mediating role of Regulatory Foci
    (UMT Lahore, 2020) Rana Sher Khan Baber
    Purpose – The purpose of this study is to see the impact of leader-member exchange (LMX) on information system (IS) service quality and project efficiency with mediating role of both promotion and prevention foci of regulatory focus theory (RFT) in the domain of IS projects. Design / methodology / approach – After ensuring sampling technique and size as per acceptable standard, data is collected through survey from 296 IS professionals and customers / IS users working on various projects. Collected data has been analyzed using structural equation modeling technique through smart PLS software. Findings – The main finding of this research concluded that LMX is significantly influencing promotion focus, prevention focus, project efficiency and IS service quality. Secondly, promotion focus and prevention focus of RFT acts as mediator between LMX and service quality, LMX and project efficiency. Originality / value – Theoretical contribution of this study established a link between extensively studied theories of LMX and RFT. It also contributed to fill the gaps indicated in previous researches to study and test antecedents of service quality in the domain of IS. Implications for practice – The real beneficiary of this study will be the organizations which are unable to achieve the desired results despite automation / implementation of information systems. They will be able to relate their growth and performance with IS service quality, employees’ behavior and leadership effectiveness. Right diagnosis in the light of this study will put them on desired track.