EFFECTIVENESS OF ISLAMIC MICROFINANCE INSTITUTIONS THROUGH CUSTOMER’S SATISFACTION IN PAKISTAN
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Date
2019
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UMT, Lahore
Abstract
Microcredit initiative is widely acclaimed as an approach to alleviate poverty and bring about development, but recently the effectiveness of the microcredit programs has been appeared to be a focus of debate in finance and economics literature. This study seeks to determine the effectiveness of Islamic microcredit programs on the comfort level of the Islamic Microfinance system in Pakistan. The research made it easy to see what effectiveness the Islamic microfinance system is bringing in SMEs sector in the country. An exploratory survey is conducted to analyze the microfinance members’ evaluation about the microfinance schemes adopted by different Islamic microfinance institutes (IMFIs) in Pakistan. The data is collected from the 88SMEs owners located near Lahore (Punjab), Pakistan. The independent variables are cost of loan, income and living standard, loan repayment policy, Shariah compliance and loan utilizing opportunities, while the dependent variable is microcredit customer’s satisfaction examined through a 5-point Likert scale questionnaire. Regression analysis is applied and found that income, loan repayment policy, loan Utilization opportunities, loan cost and Shariah compliance has statistically significant impact on the microcredit customer’s satisfaction.