A study of relationship between Knowledge Management Enablers, Process and Organization Performance
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Date
2012
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UMT, Lahore
Abstract
The concept of knowledge management hasbeenthe buzzwordfromlast two decades in the academic literature. Manyleading practitioners and researchers have written about the enabling factors and processes of Knowledge management. There is need to understand in such a dynamic business environmentthe relationship between knowledge management enablers, processes and their effect on organizational performance. In this thesis relationship between knowledge management enablers, processes and organizational performance is investigated in the context of banking sector in Pakistan. Because due to difference in conditions such as demographics, the effects of relationship of different components of knowledge management may be altered and might not be as significant as it is encountered in some other parts of the world. Knowledge management enablers are the spirit of Knowledge management. Knowledge management enablers are the persuading factors or mechanism through which knowledge foster inside the company. While knowledge processes are meant for assembling, sharing and extending of knowledge within the company.
It was found that culture of learning; trust and formalized structure have a significance relation with knowledge process. Similarly it was also found that externalization; combination and internalization conversion modes of knowledge process have significant relation with organization creativity. However collaborative culture and centralized structure hypothesis were not supported in this particular population. Also socialization conversion mode of knowledge process was found to behaving a negative relation with organization creativity in the banking environment of Pakistan.