Impact of Role Clarity on Job Performance
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Date
2020-09
Authors
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Journal ISSN
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Publisher
UMT.Lahore
Abstract
The research was directed to examine the research gap which highlights the importance of role
clarity and work overload in aviation sector. Similarly, this study has explained one of the
solutions (Role clarity) to mitigate and two tools (Quality of work life, creative problem solving
capacity) to fight with work overload. The supported theory is COR which defined that
individuals strive to retain, protect and build resource and the things, which threaten them, are
probably or actually loss of their valued resources. Importance of role clarity and role of
moderators (QWL, CPSC) are the questions that are answered in the research. Data was collected
from 500 aviation employees in an organizational setting. Whereas data was collected through
longitudinal design where at time 1 employees’ responded about their role clarity, work
overload, quality of work life and creative problem solving capacity while at time 2 their
respected supervisors’ rate their job performance. Process Hayes model 4, 2 and 16 were used
for statistical analysis. The results depicted full mediated double moderation while explaining the
fact that clarity of roles does reduce work overload of employees or in other words, role clarity
has an inverse relationship with work overload. Whereas quality of work life and creative
problem solving capacity act as life savers for job performance in case of being overloaded with
work. The results explained the need of trainings at organizational levels which cultivate creative
problem solving capacity in employees. Similarly, the implementation and prudence of quality in
working life and clarity of roles was also highlighted in the research. However, detailed results,
limitations, future research directions, theoretical and practical implication are also discussed.