Job Satisfaction and Organizational Commitment as Antecedents of Organizational Citizenship Behavior (OCB) in Banking sector in Gujranwala Punjab
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Date
2012
Authors
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Publisher
UMT, Lahore
Abstract
Organizational Citizenship Behavior is important phenomenon in the present era where
everyone thinks that he should be treated fairly and there should be an environment of
mutual cooperation and help. Organizations are expecting more from their employees and
personnel are expecting a lot from their organization. There are several studies witnessed
the impact OCB on organizational effectiveness and efficacy.
The focus of this research is to investigate some antecedents of OCB by determining the
impact of job satisfaction and organizational commitment on organizational citizenship
behavior in banking sector of Gujranwala a famous city of Punjab province in Pakistan.
Constructs defined by Williams and Anderson (1991), Brayfield and Rothe (1951) and
Balfour and Wechsler (1996) has been used in this study.
Data is collected from public & private sector banks by using survey method. 400 self
administered questionnaires were distributed among employees of different banks in
Gujranwala, the 5
th largest city of Pakistan (TDCP), out of which 200 useable
questionnaires were received at a response rate of 50%.
All the variables in instrument score high on reliability tests. It is found that Job
satisfaction and organizational commitment have strong and positive relationship with
organizational citizenship behavior. Individuals who are satisfied and commitment to
their jobs are more likely to involve in organizational citizenship behavior.
It is recommended to repeat this study with more antecedents so that more clear picture
of OCB could be seen. The study is limited to the antecedents of OCB only however, a
separate study is recommended to include consequences of OCB. This research is limited
to one division of Punjab and in banking sector. The results may be dissimilar in different
business sectors in different places.