Role of employee’s intentions in KM process towards organizational performance. An empirical study on Pakistan’s Pharmaceutical sector.

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dc.contributor.authorHira Riaz
dc.date.accessioned2025-08-06T07:14:09Z
dc.date.available2025-08-06T07:14:09Z
dc.date.issued2019
dc.description.abstractCompanies are putting efforts in upgrading the intellectual capital and leveraging them to develop and sustain competitive advantage in the business. The relation between Knowledge Management process and organizational performance is undoubtedly very important in today’s fierce competition. The minds (employees) behind using this system is having a key role in the success of the process and the lack of willingness of employees towards creating, sharing, storing and using the knowledge create hindrance in the success of the system. Due to less focus on employee’s perspective in recent literature, this paper extends the literature by examines the impact of Knowledge management process (Creation, Storage, Transfer, Usage) from user perspective and study the process with the intention of employees involving to create new products/services to improve organizational performance in the context of Pakistani region. Quantitative research strategy was used and data collected from respondents via Survey technique from Pharmaceutical organizations with a sample size of 203 employees. SEM was used to check the causal relationship. Moreover, Haye’s process was used to test the mediation and result shows that there is mediating role of organizational creativity exists between KM process intention of employees and Organizational performance. This study implies that intentions and willingness of employees play significant role in the success of KM system and the overall performance of the organization.
dc.identifier.urihttps://escholar.umt.edu.pk/handle/123456789/4469
dc.language.isoen_US
dc.publisherUMT.Lahore
dc.titleRole of employee’s intentions in KM process towards organizational performance. An empirical study on Pakistan’s Pharmaceutical sector.
dc.typeThesis
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