Business excellence through total supply chain quality management
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Date
2012
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Emerald
Abstract
Purpose – The purpose of this paper is to show how the quality practices such as leadership and strategic quality planning, supplier relationship management, customer focus, quality data and reporting, process management and human resource management are as relevant to supply chains as they are to an individual firm.
Design/methodology/approach – Based on the review of relevant literature, propositions have been framed to stimulate future research. In order to evaluate the quality management (QM) practices in Pakistani supply chains, three cases have been presented. These cases provide information
about QM practices of the case companies with respect to the supply chains they represent. Based on the case comparisons, common themes regarding the state of QM in Pakistani supply chains have been
identified.
Findings – The current study shows that the state of QM in the supply chain context is at a primitive level in Pakistan. Most organizations have instituted quality departments and devised quality policy and planning inspired by ISO 9000 standards. However, quality culture that promotes
bottom-up improvement throughout the organization is nonexistent. Compared with the proposed framework of total supply chain quality management (TSCQM), Pakistani organizations have a long way to go before any significant integration can be achieved in the quality functions at the supply
chain level.
Originality/value – Building upon the current literature in the field of supply chain and QM, the current study proposes a new, more comprehensive framework TSCQM.
Description
Keywords
Developing Countries, Supply Chain Management, Quality Management, Supply Chain Quality
Citation
Asian Journal on Quality, 13(3), 309-324