Does turnover intention of telecom professionals are intervened by Workplace whining behavior? A social exchange perspective.
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Date
2020-08
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Publisher
UMT.Lahore
Abstract
The study was aimed to examine the sequential mediation of felt violation and workplace
whining behavior in the relationship between psychological contract breach and intentions to
leave. The questions regarding employee’s whining upon being breached were aimed to be
answered by the research. Data was collected from 260 telecom employees in an organizational
setting. Whereas data was collected through time lagged design where at time 1 employees’
responded about their psychological breach, felt violation and intentions to leave while at time 2
their respected supervisors’ rated their whining behavior. Process Hayes model 4 and 6 were
used for statistical analysis. The results depicted full sequential mediation while revealing the
fact that whining always needs a notion to happen it cannot mediate alone. Additionally it
explained the fact that employees in telecom sector of Pakistan are not directly indulged in
intentions to leave in fact they vent their frustrations and felt violations by whining in order to
see the “what if” scenario as they are aware of job saturation in market. Results highlight the
importance of complaint registration systems and smart HR systems that can investigate the
trueness of breach. Additional results, implications, limitations, and future research are also
discussed.