Impact Of Work Overload and Social Overload on Turnover Intention
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Date
2019-09-24
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UMT.Lahore
Abstract
In today’s work environment within the banking sector, employees face high levels of stress, exhaustion
due to work fatigue, depression, work overload, and long working hours. This has been found to enhance
turnover rates as employees have greater levels of intention to seek out new employment. Practitioners
and researchers have begun to examine the impact of stress factors and predictors related to higher
turnover intention (TI). The main purpose of this research is to empirically test and depict the effects of
Work Overload (WO) and Social Overload (SO) on Turnover intention (TI) in the workplace and to
explore the relationship of the mediating role of Emotional Exhaustion (EE) on employees in the banking
sector of Pakistan. The aim of this research was to illuminate and analyze the role of stress factors in
turnover intention (TI) and to determine how these stress factors can be mitigated in the work
environment to reduce turnover intention among employees. The primary contribution of this research
was to show the impact of stress through social overload on employee turnover intention which has not
been previously explored in the current literature, through the context of Pakistan’s banking sector. The
mediating role of EE adds further value to the relationships between WO, SO, and TI. This qualitative,
cross-sectional study included a sample size of 155 participants employed by banks in Lahore, Pakistan.
Data was collected through surveys administered to the participants. The results of this analysis were
theoretically explored, empirically tested, and supported through a review of the current literature. The
findings of the data analysis were that all four variable (WO, SO, EE, & TI) were correlated and that there
was significant relationship between all four, which led to higher levels of turnover intention among
participants. The hypothesis was supported, as the results showed partial mediation impact of emotional
exhaustion on work overload, social overload and turnover intention among employees in the banking
sector of Pakistan.