FROM UNMET EXPECTATIONS TO QUITE QUITTING
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Date
2024-08-02
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UMT, Lahore
Abstract
This study investigates the presence of boreout and quiet quitting behaviours among
employees in the Pakistani banking sector, specifically focusing on private banks in
Lahore. Leveraging the Conservation of Resources (COR) theory, the study examines the
relationship between unmet employee expectations and quiet quitting, with boreout as a
mediating factor. Data was quantitatively collected from 40 branches of the top five banks
in Lahore using a closed-ended questionnaire. A time-lagged design was followed to
eliminate bias. The findings reveal that boreout significantly mediates the relationship
between unmet expectations and quiet quitting. Furthermore, career plateau moderates
this relationship, weakening the link between boreout and quiet quitting and indicating
that employees experiencing both boreout and career plateau simultaneously are likelier
to leave their jobs than engage in quiet quitting. This study contributes to the literature on
boreout and quiet quitting and extends the theoretical boundaries of COR theory. It also
provides managerial insights for reducing boreout and mitigating unfavourable
behaviours such as quiet quitting, which have significant costs for organizations.