Quickfix
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Date
2025
Authors
Zeeshan Ali
Khawaja Muhammad Mushood
Muhammad Bilal Yousaf
Muhammad Sanwal Javed
Abu Hurairah bin Amer
Journal Title
Journal ISSN
Volume Title
Publisher
UMT.Lahore
Abstract
QuickFix is a young service management solution which will strive to bridge the gap between business and professionals and provide efficient solutions towards the management of demand. This site helps to communicate effectively, monitor progress, create customer request-based lists, and gives the professionals immediate tools to better organize their work. There is the integration of AI-powered chatbots; the experience given to the customers through this process of chatbots is enhanced with regards to personalized service implemented, answering queries, and giving status. It is possible to use predictive analytics and machine learning models by which businesses can predict demand and better allocate resources. QuickFix is founded on the MERN family and comprises technologies that include instant messaging tools, cloud service, and machine learning to streamline the service delivery to enhance business performance within divergent industries. Besides that, the platform connects to the most important services, including DialogFlow as natural language processing and Google Maps as geolocation, which makes it a solution to modern service management.