Impact of automation on the performance of revenue collection departments
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Date
2019
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UMT, Lahore
Abstract
In today’s fast paced business environment, the maximum use of available resources is not an option but rather a requirement. The departments in public sector are also using proactive approach for optimal uses of their resources through automations of business processes. The Excise & Taxation department is a leading revenue collection department in Punjab. The Government always has increasing need of revenue collections to meet their fiscal requirements. To achieve the revenue targets, it is need of the time to modernize the revenue collection process through automation. This study focused on assessing the impact of automation of revenue collection processes in ET&NC. This study also determined that in what ways automation of tax collection helped to broaden the tax base, and suppress the leakages of taxes. For this study the revenue collection data under the levy of Property Tax of Excise, Taxation & Narcotics Control Department, Punjab was used for the period from July, 2013 to June, 2017. Quantitative data was analyzed by descriptive method and content analysis was used for qualitative data. This research established that automation of tax processes in ET&NC department has great impact both in the form of revenue collection as well as in the shape of better service delivery. This study also recommended that after the automation of all levies, the online tax collection system should be implemented in collaboration with banks for the purpose of easily tax payments.