Muslim Personality Impact on Emotional Labor
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Date
2018
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Publisher
UMT,Lahore
Abstract
Organizations need their employees to keep their emotions in control while interacting with the internal and external customers. Personality plays an important role in managing emotional labour at workplace due to which different aspects of management are influenced at large. Based on Muslim personality, different religious factors are interlinked with the concept of emotional labour. It is believed that Muslim personality is critical in terms of understanding its impact on emotional labour due to its specific areas. However, limited literature is available with respect to studying the impact of Muslim personality on emotional labour. The purpose of proposing the study is to critically examine the role of spirituality, intellectuality, and other social factors in establishing cohesive emotional labour strategy with respect to Muslim personality. For the following study, quantitative research method is used in order to collect relevant and precise data for investigating the variables in-depth. Cronbach’s Alpha test is done to measure specific analysis of the results. From the findings, it is explored that the results are reliable and hence, all the data were accurate as well. The implication of the study recommends involving spiritual and religious linkages in order to improve Muslim personality towards addressing specific emotional labour strategies. It is clear from the research that for building a Muslim character, it is important to stress on the attributes of religion and ethical values that plays significant role in introducing productive workforce. The study implies principles of originality as limited researches were done previously while the area of research was not effectively focused in past years