Browsing by Author "Muhammad Awais Ur Rehman"

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    THE IMPACT OF TECHNOLOGICAL ADVANCEMENT, TRANSPARENCY AND DECENTRALIZATION ON THE PERFORMANCE OF RESCUE 1122 EMPLOYEES IN LAHORE, PUNJAB
    (UMT, Lahore, 2024) Muhammad Awais Ur Rehman
    This study explores the implementation of New Public Management (NPM) principles such as Technological advancement, Transparency and Decentralization on emergency services department by taking Rescue 1122 as a case study. Rescue 1122 is known to provide timely and effective emergency services to the people of Punjab making it a relevant case study to examine the influence of NPM reforms on public sector organizations. The relationship between NPM features like technological advancements, transparency, decentralization, and the performance of Rescue 1122 employees is examined utilizing a quantitative approach. The primary data was collected through self-administered questionnaires from a sample of 297 employees at the head office of Rescue 1122 in Lahore, Pakistan. The findings highlight the significant impact of technological advancements on improving performance and response times. Transparency practices were found to foster accountability and public trust, enhancing service quality. Decentralization of decision-making authority to local units improved responsiveness and adaptability, leading to more effective service delivery. It contributes to the broader field of public administration by offering empirical evidence on the practical application of NPM principles in emergency services, providing valuable insights for policymakers and practitioners aiming to enhance public sector performance