Browsing by Author "Mariam Farooq"

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    Explaining relationship between Workplace Mistreatment and employee’s Workplace Intention
    (UMT.Lahore, 2017-09) Mariam Farooq
    This study examined the relationship between workplace mistreatment and employee’s workplace intention while keeping frustration as a mediator. Study was conducted in the call center industry of Lahore, Pakistan and the findings of the study supported the proposed arguments and confirmed that workplace mistreatment of bullying and incivility leads to turnover intention and desire for revenge. Empirical findings partially supported the mediating role of frustration in case of mistreatment experienced due to co-workers. After analyzing the collected data theoretical and managerial implications were presented to be added to the body of knowledge in the field of research.