Browsing by Author "KHADIJA ARIF"

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    Perceptions of students about service quality at university of management and technology
    (UMT.Lahore, 2017) KHADIJA ARIF
    This research was conducted to know the perception of students about service quality at University of Management and Technology Lahore. The study was Quantitative and convenient sampling technique to select sample for data collection in this study. The data were collected from senior and junior students enrolled in undergraduate programs offered in different schools of the university. Data were collected from 498 students using instrument having Likert scale items. Descriptive and inferential statistics (Independent sample t-test and one way ANOVA) were used to determine the perception of students about service quality. The results of the descriptive statistics showed that students were satisfied with the facilities that were provided by the university. The study finds that there was no significant difference found on the basis of gender and length of stay in university. There was a significance difference between the perceptions of students that belonged to the different schools of the university about service quality. Keywords: Service quality, Perceptions of the students, Satisfaction of the student, Expectation of the student, Student as a customer, Service quality in higher education.