Institute of Aviation Studies (IAS)

Permanent URI for this community

Now showing 1 - 1 of 1

Automated facilities at the airports and passenger preferences
(University of Management and Technology Lahore, 2016) Alam, Rana Muhammad Faiq; Zafar, Rizwan
We believe that true excellence comes from quality and not from quantity. So for that reason this project report has been written in mind keeping the passenger facilitation in mind and comparing the international practices to Pakistan’s scenario. We reviewed the already available literature on the web and then worked to prove the significance according to the managerial and academic contributions it will make. Process diagrams and flowcharts are illustrated which compare the passenger’s facilitation process between Allama Iqbal International Airport and Dubai International Airport. Elements of facilitation at airports in regards to passenger facilitation were explored and opinions from passengers were taken through surveys conducted at AllamaIqbal International Airport Lahore. The survey data was entered into SPSS and we derived plausible results from it. This report describes the passenger facilitation in respect to passenger perception with the various ways in which the discussions and conclusions, once implemented, will be able to monitor control and improve passenger facilitation process at Pakistan’s Airports.