School of Business and Economics (SBE)

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Browsing School of Business and Economics (SBE) by Author "Abdus Salam, Muhammad"

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    Framework of Performance Measurement System for Material Supply Chain Case of Pakistan Railways
    (University of Management and Technology, 2017) Abdus Salam, Muhammad
    The study defined the basic performance measurement system framework for Pakistan Railways Material Supply Chain. An important aspect of the study is; the focus is kept on Public Sector Supply Chain. Public Sectors are thought to be non-profit organizations. But in the today’s competitive world the whole dynamics of various organizations have changed including Public Sector Organizations. There is a constant pressure on organizations whether public or private to evolve and improve on regular basis. The issues like accountability, transparency and profitability are constantly being raised regarding Public Sector Organizations. This requires continuous improvement which in turn is not possible without the provision of an efficient and effective performance measurement system. The study is of qualitative nature and triangulation was used to verify the results. Industry related expert interviews were conducted and matched with department’s source documents, participant’s observation and with the literature review as well. The research has addressed the basic questions of why Performance Measurement System is required in Pakistan Railways or the drivers of Performance Measurement in Pakistan Railways. Secondly, it addresses the issue of identification of the problems that may be encountered in the Performance Measurement of Pakistan Railways. And lastly a framework is developed for the performance measurement of Pakistan Railways. This framework is divided into strategic, tactical and operational divisions. The Railways Material Supply Chain is divided into three sub-categories namely In-Bound Material Supply Chain, Internal Material Supply Chain and Reverse Material Supply Chain (Reverse Logistics). It is noteworthy that no major study has been performed in the Public Sector that includes the role of reverse logistics.