MS / M.Phil

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The Relationship between Role Conflict and Organization Citizenship Behavior
(UMT.Lahore, 2020-09-09) Ahtasham Zameer
Drawing from role and trait theory, this study unpacks the relationship between employees' role conflict and organizational citizenship behavior, considering the mediating effect of relational conflict and the moderating effect of Machiavellianism. Primary source, Cross-sectional data from employees in Pakistani organizations show that perceiving high levels of conflict between their work roles and relationship would exhibit reduced levels of organizational citizenship behaviors. This mediating role of relational conflict is particularly salient to the extent that existence of role conflict is associated with relational tension and instability moreover found that role conflict and Machiavellianism have a joint eff ect on relational conflict and one’s performance behaviors The study informs organizations that higher management should comprehensively analyze and clearly define jobs role so that supervisors will have a less negative social influence on subordinate work role perceptions