MS / M.Phil

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Browsing MS / M.Phil by Author "ARFAN AHMED"

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    THE EFFECT OF SUPERVISOR’S INCIVILITY ON EMPLOYEE INSUBORDINATION AT WORK
    (UMT,Lahore, 2020) ARFAN AHMED
    The service and private sectors are acknowledged to be greatly contributing to the economic growth of any country. Human capital has been recognized as one of the significantly vital resource for organizational sustainability and efficiency. Over time, concerns for supervisor incivility have been rising; making it, a serious issue as uncivil behaviors and their consequences are known to be creating negative effects on employee mental health and to be costly to the organizational effectiveness & continuity. Using a purposive sampling method, this study developed a sample size of 444 respondents from 18 organizations in the health, education, and banking sectors, in Lahore, Pakistan. The study investigated three variables, concerning supervisor incivility, which include; employee insubordinate behavior, emotional exhaustion, and perceived negative gossips. This research focused on examining supervisor incivility and employee insubordination through the mediating role of employee emotional exhaustion and the moderating role of perceived negative gossips. The collected data is statistically analyzed through SPSS to examine the hypothesized relationships between selected variables. The research results show that supervisor incivility is positively related to employee insubordination as well as emotional exhaustion. Similarly, emotional exhaustion is positively related to employee insubordination, while it mediates between supervisor incivility and insubordination. The research also found that perceived negative gossips moderate the relationship between supervisor incivility and employee emotional exhaustion.