Impact of quality management system ISO 9001 on supply chain performance
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Date
2013
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University of Management and Technology
Abstract
The aim of the current study is to empirically investigate the relationship between quality management system ISO 9001 and supply chain performance. A total of 77 responses were received out which 73 were usable, representing the overall response rate of 15% using snowballing technique and cross-sectional survey design. Data were collected from managers working in the functional areas of supply chain management and quality control/ assurance. Correlation analysis was used to examine the relationship between ISO 9001 certification and supply chain performance. Multiple regression analysis was used to investigate the directionality of the relationship between ISO 9001 certification and supply chain performance. A comprehensive set of measures related to quality management system ISO 9001 and supply chain performance was used to study this relationship. The data collected by the survey clearly demonstrate that ISO 9001 certification has significant relationship with supply chain performance and ISO 9001 certified companies have better supply chain performance in terms of cost containment and performance reliability. The findings of the study contribute in the body of knowledge of supply chain management and quality management; it provides inclusive knowledge on ISO 9001 certification and its relationship to supply chain performance. It alsohelps the managers to design and implement ISO 9001 standards for better and improved supply chain performance.
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MS Thesis, Management