Ayesha Malik2025-12-102025-12-102021https://escholar.umt.edu.pk/handle/123456789/15799Now-a-days technological advancement has revolutionized organizational procedures to get competitive advantage. The Management information system plays a significant role to help organizations to cope technological revolution challenges. The success of information system depends upon user performance. System, information and service quality factors play a vital part to enhance employee‟s effectiveness by motivating the employees to contribute their significant role in information system success. The data for this study was collected from 220 employees using ERP system in banking sector in Pakistan. Subsequent analysis performed using structural equation modeling (SEM) through the software of SmartPLS 3.0, the results indicates that the overall information system quality has a positive impact on user satisfaction and user satisfaction has a significant impact on user performance. At the same time, this study provides the theoretical and practical implications for practitioners and managers using the information system that facilitation of user satisfaction can increase the user performance tremendously.en-USThesis