Safia Iqbal2018-04-132018-04-132017https://escholar.umt.edu.pk/handle/123456789/2984Supervised by: Dr. Seema ArifIn today's competitive educational environment, it is difficult to maintain and enhance quality for higher education institutions. The evaluation of programs played a vital role to enhance quality and in order to have a competitive edge in future. The purpose of the current case study was to evaluate the effectiveness of MPhil-ELM program at University of Management and Technology, Lahore. The study tried to evaluate the satisfaction of the teachers and the students regarding MPhil-ELM program. It also focused on to provide some suggestions regarding quality enhancement and for the sustainability of the program in future. Document analysis, interview protocol and survey questionnaire were the major tools to obtain required data for the study. The study found that MPhil-ELM program was meeting its desired objectives. Most of the teachers and the students were satisfied with teaching courses and about the quality of this program. It also found that understanding of teachers and the creators of the program played a vital role in order to make a program effective. However, on the basis of the teachers and students' recommendations for this program, the research suggested, first of all the research culture should be proactive and secondly, quality should not be compromised. In order to sustain this program in future, market oriented trends should be followed and industry linkages must be expandedenProgram evaluation, quality assurance, qualityTeaching, higher education, quality standards.M.PhilThesis