SANIA IFTIKHAR2025-08-072025-08-072020-09https://escholar.umt.edu.pk/handle/123456789/4601The research was directed to examine the research gap which highlights the importance of role clarity and work overload in aviation sector. Similarly, this study has explained one of the solutions (Role clarity) to mitigate and two tools (Quality of work life, creative problem solving capacity) to fight with work overload. The supported theory is COR which defined that individuals strive to retain, protect and build resource and the things, which threaten them, are probably or actually loss of their valued resources. Importance of role clarity and role of moderators (QWL, CPSC) are the questions that are answered in the research. Data was collected from 500 aviation employees in an organizational setting. Whereas data was collected through longitudinal design where at time 1 employees’ responded about their role clarity, work overload, quality of work life and creative problem solving capacity while at time 2 their respected supervisors’ rate their job performance. Process Hayes model 4, 2 and 16 were used for statistical analysis. The results depicted full mediated double moderation while explaining the fact that clarity of roles does reduce work overload of employees or in other words, role clarity has an inverse relationship with work overload. Whereas quality of work life and creative problem solving capacity act as life savers for job performance in case of being overloaded with work. The results explained the need of trainings at organizational levels which cultivate creative problem solving capacity in employees. Similarly, the implementation and prudence of quality in working life and clarity of roles was also highlighted in the research. However, detailed results, limitations, future research directions, theoretical and practical implication are also discussed.en-USThesis