Rethinking the Black-Box Relationship between High Performance Work System and Job Performance with the Moderating Role of Employee Age, Gender and Job Tenure

Sajid Nadeem2018-07-302018-07-302018https://escholar.umt.edu.pk/handle/123456789/3031Supervised by: Dr. Waqas FarooqThis study explored the relationship between high performance work system (HPWS) and its impact on job performance with the moderating role of three socio-demographic variables, i.e. employee age, gender and job tenure, in the context of the Pakistani airline industry. These moderations were proposed in response to recent strategic HRM literature calling for the examination of new intermediary variables in an attempt to unlock the “black box” of the HPWS and performance relationship. Seven high performance work practices (HPWPs) i.e. selective staffing, job security, training, empowerment, rewards, teamwork, and career opportunities were used to compute HPWS. Survey data was collected from 319 flight attendants working in three Pakistani public and private sector airlines. The proposed moderations of age and gender were supported, and a significant positive relationship was found between HPWS and job performance. Implications of study findings and future research directions are discussed.enHigh performance work system; Job performance; Age;Gender; Job Tenure; HPWS; Flight attendants; PakistanMSRethinking the Black-Box Relationship between High Performance Work System and Job Performance with the Moderating Role of Employee Age, Gender and Job TenureRethinking the black-box relationship between high performance work system and job performance with the moderating role of employee age, gender and job tenureA Contextual Perspective of Pakistani Flight AttendantsThesis