Zain Raza, Syed M.Raza, HamidAhmed, FaizanFaisal, Malik2018-01-162018-01-162016https://escholar.umt.edu.pk/handle/123456789/2470Supervised by: Dr. Malik Tahir HassanOur project, Customer Care Application includes a Desktop based Admin Panel, a Web application and an Android Application that help people in a number of complaint related tasks like submitting their product complaints, checking a complaint status and status of warranty online with ease. Registering complaints about the products they are using through our android app or website will save time and effort required by physical traveling to the concerned office. After a complaint is registered successfully, a company representative will direct the complaint to the respective department. The relevant department will then resolve that query. This system is very useful in today’s busy life and aims at reducing a complainant’s frustration.Our project, Customer Care Application includes a Desktop based Admin Panel, a Web application and an Android Application that help people in a number of complaint related tasks like submitting their product complaints, checking a complaint status and status of warranty online with ease. Registering complaints about the products they are using through our android app or website will save time and effort required by physical traveling to the concerned office. After a complaint is registered successfully, a company representative will direct the complaint to the respective department. The relevant department will then resolve that query. This system is very useful in today’s busy life and aims at reducing a complainant’s frustration.enWeb applicationAndroid applicationBS ThesisThesis