Azam, Fatima2019-01-022019-01-022018https://escholar.umt.edu.pk/handle/123456789/3480Dr. Ameer A. BasitThis research is conducted with the purpose of identifying the effect of workplace incivility on counterproductive work behavior and investigating the moderating effects of passive leadership and perceived organizational support on this relationship. Self – administered questionnaires were disseminated to seize the responses from the employees working in diverse service organizations of Lahore, Pakistan. With response rate of 66%, regression and moderation analysis were used to analyze the data and derive the conclusions. It was concluded that workplace incivility has a positive association with counterproductive work behavior while this relationship is moderated by passive leadership and perceived organizational support. It was suggested that a leader being a role model for the employees should consider norms and encourage and motivate the employees to accomplish the targets rather than acting passively and the top management must lend some beneficial acknowledgements to employees to channelize their work efforts in the proper direction. Originality: This is the one of the first empirical studies that uncovers double moderating effects in the workplace incivility and CWB relationship in non – Western (Pakistani) context.encounterproductive work behavior, workplace incivility, passive leadership and perceived organizational supportMSThesis