Imtiaz Awan, MalikMahmood, AzibAli, BasitZeeshan, MuhammadFurqan Asad, Khawaja2018-01-252018-01-252016https://escholar.umt.edu.pk/handle/123456789/2595Supervised by: Mr. Abdul Haseeb ShujjaThe need for a complaint management system by “Cotton Web Limited” for its IT Department open up an opportunity. This opportunity presented itself as a system which takes in multiple complaints spread over two different areas and multiple departments which could access to the system and thus get these complaints solved and also for the evaluation of the IT Department itself to know of how many complaints were posted and how long was the response time for them.enComplaint managementComplaints spreadMS ThesisThesis