Syed Ali Asad F2019277016 Adeena Khan F2019277025 Ursala Sharoon F2019277036 Aqib Javed F2019277026 Umer Suleman F20192770012025-10-222025-10-222021https://escholar.umt.edu.pk/handle/123456789/9310The study analyses the relation between the inefficiency of HR department and consumer dissatisfaction at PVT ltd countries from the year of 2000 to 2022. The findings show PTCL staff require sufficient training and development chances in order to give better customer service support the theoretical framework AMO (Ability, Motivation, and Opportunity) used in this study. As a result, customer dissatisfaction will riseenThesis